![]() ![]() With Salesforce mobile app, OneUnited Bank can: They are now able to start rebuilding their credit in minutes. This cooperation with Salesforce results in a faster, more personalized service and a true impact on customers’ financial outlook. Representing one of the most-recognized Salesforce customer success stories in financial services, OneUnited Bank aims to help low-income communities pay down their debts and rebuild credit through an intelligent mobile app built on Salesforce App Cloud. This and numerous other cases of companies that use Salesforce for their daily operations show that Salesforce is the best option for non-profits and public services. Robust reporting tools and real-time visibility to track the inquiry status with Tableau.ĭue to these enhancements, the overall case closure rate increased from 82% to 94%, while time spent on work tasks like graffiti clean-up dropped from 45 min to 5-10 min.This allows for on-the-go scheduling and dispatching work orders between office workers.The whole pool of requests is automatically processed by Service Cloud and routed to Salesforce’s Field Service Lightning, where they are managed by relevant departments. Another 30% of cases were infrastructure-related and required attention from local departments. ![]() Since 70% of inquiries were information-related, the Chicago call center implemented Community Cloud enabling residents and businesses to easily access self-help services through the 24/7 community portal.Here is what changed for the Chicago municipality since the Salesforce migration: The municipality also needed to keep up with the new trend for personalized, app-ready public service models. The changes were driven by the initial mission to provide residents and businesses with quality information regarding City programs, services, and events quicker and more efficiently. As a result, the overall case closure rate has increased from 82% to 94%, making the municipality the ultimate winner among Salesforce public sector success stories. With Service Cloud and a self-service portal based on Community Cloud, the Chicago Government can now deliver modern 24/7 support service to locals and businesses. Products Used: Salesforce Government Cloud, Community Cloud, Service Cloud, Field Service Lightning, Tableau. Organization: The City of Chicago’s 311 City Services Call Center Delivering Hi-Tech Government Support Service within the Chicago Community This has given clinicians an extra 3 hours a day to care about clients.Ģ. Now travel time is down, and so is the time spent on admin tasks. This helps eliminate last-minute cancellations and match clients with clinicians desperately seeking an appointment. A smart built-in calendar with advanced geolocation makes it easy to match clinician availability with clients’ requirements.When the session is over, the clinician can update the client’s record without having to travel back to the office.Clinicians can review their client histories right from the smart Appointment App on their phones and prepare for the session without a laptop.This sensitive data is encrypted by Salesforce Shield.Concern Group launched a customized application built on Sales Cloud that allows patients to track their mental journey from the first contact.Instead, it was important to focus on what really mattered – customer care.Ĭoncern Group’s success story started from the day one Salesforce entered the organization. From the Covid-19 onset, this number continuously grew until the Concern Group realized it needed to cut the time clinicians spent on travel to the office for filling in paper-based forms and docs. Concern Group is a UK-based charity supporting people suffering from mental issues, treating more than 40,000 clients a year. ![]()
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